Subscription Time
Who should use this guide
Use this page when you need to confirm whether your subscription is active, expiring soon, or already extended after renewal.
Before you begin
- Sign in to the correct account - Make sure the client or portal is current - Have your recent order or renewal date available if needed
Steps
1
Open the account or subscription view
Use the client account panel or the official portal view that shows your active subscription details.
2
Read the remaining time and expiry date
Confirm whether the displayed access time matches the product you purchased or renewed.
3
Compare the value with your latest order
If you recently renewed or upgraded, verify that the added time has already been applied.
4
Take the next action
Screenshot reference
Subscription status panel
Replace with a screenshot of the account area showing remaining time and expiry date.
Screenshot placeholder
Replace this block with a clear screenshot of the exact step described in this guide.
Common questions
Why does the portal show a different time from what I expected?
This can happen when you are looking at the wrong account, the renewal is still processing, or the product line is different from the one you assumed.
Does time update immediately after renewal?
Usually yes, but processing delay can occur. Wait briefly, refresh once, then check the status again.
Can support confirm the correct expiry date?
Yes. Provide the account email and renewal reference when opening the request.