Update Guide
Who should use this guide
Use this page when the client shows an update prompt, support asks you to move to a new build, or you need to refresh a damaged installation.
Before you begin
- Close the client completely before patching - Know which version you are moving from and to - Back up custom settings only if your support policy requires it
Steps
1
Read the target version first
Confirm the required build in Changelog or the support instruction. Do not patch to an unknown version.
2
Choose in-place update or clean reinstall
If the current install is healthy, use the standard update path. If you already had launch or version issues, use a clean folder and reinstall instead.
3
Apply the update and wait for completion
Let the updater finish fully. Do not interrupt it, move the folder, or launch a second copy during patching.
4
Confirm the version after patching
Open the client again and verify the displayed version. If the version did not change, go to Version Mismatch.
Screenshot reference
Update progress screen
Replace with a screenshot of the updater progress state and the post-update version confirmation.
Screenshot placeholder
Replace this block with a clear screenshot of the exact step described in this guide.
Common questions
Should I overwrite the old folder manually?
Only if the official update procedure for your product says so. Otherwise use the normal updater or a clean reinstall path.
The update completes but the client still behaves like the old version.
That is usually a mixed-file or path issue. Open Version Mismatch.
The update stops partway through.
Open Update Failed and complete that guide before retrying.