FAQ
Purchases and delivery
Where do I find the official download link after purchase?
Use the delivery message, order portal, or the support confirmation that was sent with your purchase. If the link is missing, contact support with the order email.
Can I install immediately after purchase?
Yes, if your license is active and you already received the correct package link. Then continue with First Login.
Accounts and devices
Why is my account asking me to bind a device?
Some products require a device binding step so the license is attached to the current hardware profile. Follow Bind Device / HWID.
What if I changed my PC or reset Windows?
Use Reset Device before binding a new device, or contact support if the reset quota is exhausted.
How can I check my remaining subscription time?
Open Subscription Time and compare the local account view with the portal status.
Installation and updates
Which guide should I follow for the first install?
Start with Basic Requirements, then Download Client, then Installation Steps.
What if Windows says the file is unsafe?
Read Windows Security Warning Explanation before trying to bypass the warning.
What if the updater says my version is old even after I updated?
Follow Version Mismatch. This usually means an old file path, incomplete patch, or mixed-version folder.
Support handling
What information should I include in a support request?
Provide the account email, the current version, the exact error text, and a screenshot of the failing step.
Where do I go if I still cannot fix the problem?
Use Contact Support after finishing the matching troubleshooting guide.