Troubleshooting

How to use this section

Pick the guide that matches the exact symptom you see. Do not jump between unrelated fixes. Finish one guide, then test again before moving to the next article.

Symptom map

Login FailedCredentials, account state, or server-side validation problems.Loader Not OpeningThe loader does not start, closes immediately, or shows no window.Update FailedThe updater cannot complete or loops during patching.Version MismatchYour local client version does not match the required release.Permission ErrorWindows blocks access, writing, execution, or device actions.Network ErrorThe client cannot reach the service or times out during requests.Common Windows FixesBaseline repair actions for Windows-specific issues.

Before you contact support

Collect the following:

• The exact version shown in the client or update screen
• The full error text, not only a summary
• A screenshot of the failing step
• Your account email
• What changed before the issue started, such as a new update, new device, antivirus change, or Windows patch

Related docs

• Installation Steps
• Update Guide
• Contact Support